Cancellation & Refund

Cancellation Policy

1. Order Cancellation by Customer:

Before Dispatch: You can cancel your order anytime before it has been dispatched by contacting our customer service team at support@kiawaindia.com or calling us at [insert phone number]. Please provide your order number and the reason for cancellation.
After Dispatch: Once an order has been dispatched, it cannot be canceled. In such cases, you may choose to return the product once it has been delivered. Please refer to our Return Policy for more details.

2. Order Cancellation by Kiawa India:

Stock Unavailability: In rare instances, if the product you ordered is out of stock or unavailable, we reserve the right to cancel your order. You will be notified of the cancellation via email, and a full refund will be processed.
Fraud Detection: If we suspect any fraudulent activity or a breach of our terms and conditions, we reserve the right to cancel your order without any prior notice and issue a refund.

Refund Policy

1. Eligibility for Refunds:

Damaged or Defective Products: If you receive a damaged or defective product, please report it to our customer service team within 48 hours of delivery. Provide photographs of the damage or defect along with your order number.
Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery. Provide photographs and details of the incorrect item received.

2. Refund Process:

Return Approval: Once your return request is approved, we will arrange for the product to be picked up from your location.
Refund Method: Refunds will be processed through the original mode of payment. Depending on your bank or payment provider, the refund may take 7-14 business days to reflect in your account.
Refund Amount: The refund amount will include the product price and any applicable taxes. Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.

3. Conditions for Refund:

Product Condition: The product must be unused, unassembled, and in its original packaging with all tags and accessories intact.
Inspection: Returned products will be inspected to ensure they meet our return eligibility criteria. If the product is found to be used, damaged, or altered, it will not be eligible for a refund.

4. Non-Refundable Items:

Customized Products: Any custom-made or personalized products are non-refundable unless they are defective or damaged upon delivery.
Clearance Items: Products sold during clearance sales are non-refundable and cannot be returned.

How to Request a Return or Refund

Contact Us: Email us at support@kiawaindia.com or call us at [insert phone number] with your order number and the reason for return or refund.
Provide Details: Attach photographs of the product, highlighting the damage, defect, or incorrect item received.
Return Approval: Wait for our customer service team to approve your return request and arrange for a pick-up.
Refund Processing: Once the returned product passes our inspection, the refund will be processed, and you will be notified via email.

For any further assistance or queries regarding our Cancellation and Refund Policy, please contact our customer service team at support@kiawaindia.com or call us at [insert phone number]. We are here to help and ensure your shopping experience with Kiawa India is seamless and satisfactory.

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